GotOptions — Refund & Cancellation Policy

Last updated: 18 October 2026

This policy explains how cancellations and refunds work for GotOptions Pro subscriptions. GotOptions is published by Kearsarge Studios LLC, a New Hampshire limited liability company. It forms part of our Terms of Service (section 8, "Subscriptions and automatic renewal").

1. Who handles refunds

Pro subscriptions are sold by our reseller, Paddle, which is the merchant of record for every purchase. Paddle takes your payment, issues your receipt, and issues any refund. Your refund rights are set out in this policy and in the Paddle Refund Policy and Paddle Buyer Terms. Where any of them gives you a broader right, the broader right applies.

2. Free trial

The Pro free trial needs no payment method and no charge occurs at trial end; your account reverts to the Free plan unless you choose to subscribe. There is nothing to refund for a trial.

3. Cancelling your subscription

You can cancel at any time: open Settings → Billing, click Cancel subscription, and confirm once. Cancellation happens in the app; there is no further step. Manage billing, beside it, opens the secure customer portal for invoices and payment methods. Cancellation stops future renewals. You keep Pro access until the end of the period you have already paid for, and you are not charged again.

Cancelling does not by itself refund the current period. Outside the rights in section 4, we do not provide prorated refunds for the unused part of a monthly or annual period.

4. When you are entitled to a refund

• Statutory cooling-off periods. Depending on where you live, consumer law may give you a right to cancel within a set period after purchase and receive a full refund — for example, 14 days in the EU, EEA, UK and Switzerland. The periods that apply in each region are listed in the Paddle Refund Policy.
• Billing errors. If you were charged twice, charged after cancelling, or charged an amount different from the price shown at checkout, the incorrect charge will be refunded in full.
• Any other right the law gives you that cannot be waived.

5. How to request a refund

The fastest route is Paddle's buyer support at paddle.net: look up your order using the email address you paid with and choose the refund option. You can also email us at support@kearsargestudios.com with that email address and your receipt or order number, and we will raise the request with Paddle for you.

Approved refunds go back to the original payment method. How long it takes to appear depends on your bank or card issuer, usually 5–10 business days.

6. Recognising the charge

Because Paddle is the seller, charges appear on your statement as PADDLE.NET* followed by a short identifier (PayPal: PAYPAL *PADDLE.NET). If you don't recognise a charge, please contact us or Paddle before opening a dispute with your bank. We can usually resolve it faster.

7. Changes to this policy

We may update this policy. Changes apply to purchases made after the "Last updated" date above; they never reduce a refund right you already had when you bought.

8. Contact

Kearsarge Studios LLC — support@kearsargestudios.com.